Teams gives business leaders excellent visibility and insight into the work being done in their organization. Because all conversations within Teams are persistent, they become valuable information assets that can be used by Microsoft 365 governance and management tools.
For example, all files and conversations in Teams channels are saved to the Microsoft 365 cloud, and that data becomes available to Microsoft Graph—Microsoft 365’s data intelligence console. You can see what channels users are working on, how they’re talking, and when work is speeding up or slowing down, among other things.
Teams also has valuable data email list management tools. Most data and metadata in Teams channels are logged and available to Microsoft 365 eDiscovery tools. Complying with legal or regulatory requests is easy when you use Teams to manage all your business conversations.
Teams has powerful Microsoft Office integration options
Teams, of course, is tightly integrated with the rest of Microsoft 365. Users can create and manage Word, Excel, PowerPoint, and OneNote files in their channels, and work with other content on their teams’ SharePoint sites. Calendaring connects directly to Outlook.
Teams is also tightly integrated want to save money on live chat support with Microsoft Power Apps. Microsoft Power Apps allows any user to create a low-code app and share it with their team. For example, when a salesperson says they added a new customer to their operations channel in Teams, they can create a script to launch all their workflows.
Extensive third-party integrations
Last year, Microsoft opened up Teams to third-party integrations. Several providers, including ZenDesk, Asana, Polly, and CalendarHero, quickly jumped in. Teams users can use these apps directly in their channels, calendars, and most importantly, during live meetings.
Powerful voice and video calling options
Teams is a powerful video china numbers conferencing tool, but its calling capabilities don’t end there. Because it allows calls from PCs and mobile devices, Teams is a great way to provide consistent communication and collaboration options for hybrid users who are on the go, working from home, and on an unpredictable schedule. It can even integrate with your on-premises PBX system.
Support for education, health and emergency services
Teams now offers some powerful industry-specific features for healthcare, emergency services, and education. For example, an education Group Policy wizard allows teachers and administrators to quickly provision new channel “classes” that are properly secured for students and educators. Teachers can distribute class Notebooks through Teams and send an automatic alert to every student in the class.
Teams now also supports virtual breakout rooms, which are great. A tools for teachers who want students to work on group assignments.
Teams for healthcare now has an EHR connector that allows healthcare providers to initiate. A secure video call with a patient or colleague within a supported electronic health record system. They can also schedule visits on a Teams calendar directly in their EHR portal.
Bots and other tools for many needs
Teams has different bots to automate time-consuming tasks. Statsbot aggregates reports from sources like Salesforce or Google Analytics and drops them directly into channels. Polly Bot can poll your colleagues for more streamlined and automated feedback. T-Bot answers many frequently asked questions about Teams, reducing the support burden for service providers.