Want to set up an automated phone system for your online business?
An automated answering system ensures that customer calls are answered instantly. Not only does this give your small business a professional appearance, but it can also help you cut costs.
In this step-by-step tutorial, we will show you how to easily set up an auto-attendant phone system in WordPress.
Getting the Right Tools for an Automated Phone System
Many small business websites simply add argentina phone number library a phone number or call button to their site and leave it at that. This way, customers can get in touch if needed. But the problem with this is that you can get calls at any time, and if you’re on another call, the customer could be on hold for a long time.
This will leave both you and them frustrated. An auto attendant system, on the other hand, allows you to take advantage of many features that include automatic call answering, call waiting, business hours, and more.
With standard phone services, setting up these features can be expensive, especially if you are handling business call volumes.
By using an automated answering phone system, you can get all the features you need to deliver an elevated customer experience on your website, all within your budget.
We recommend using Nextiva . It’s the best business phone service that lets you easily manage business calls with auto receptionist features.
Nextiva is a VoIP (voice over Internet Protocol) phone service provider. This means it uses the internet to make and receive phone calls, which makes it much cheaper.
You don’t need an expensive call center with support staff. You’ll have everything you need to look professional, even if it’s just one or two team members handling support.
If you have a larger team, you can route callers to the right department using a menu system. This will reduce call queues and make call management much easier.
Here are just a few of the amazing benefits included with Nextiva:
- Toll free number
- Automatic service
- Call forwarding
- Call waiting
- Voice mail
- Calls and video conferences
- Call recording
- Mobile App
- and much more.
If you already have a business phone number, you can port the number to Nextiva and continue using the same number. They’ll even give you a temporary number with caller ID during the transition.
You’ll be able to manage your company’s communications from any device, including laptop, desk phone, and mobile phone.
This will help improve customer satisfaction tremendously. Nextiva even has a cloud-based phone system built for remote teams. You can move your current PBX to the cloud or get a hosted VoIP system with superpowers.
Want to learn more about Nextiva? You can read more about this service here: Nextiva Review: Is It the Best Phone Service for Businesses?
If you want to explore more options, check out RingCentral , Ooma , and Grasshopper .
With that said, we’ll show you how to set up an auto attendant phone system on your website using Nextiva.
How to Set Up an Auto Answering Phone System
To get started, sign up for a Nextiva account. You how long does it take to see results from seo? can choose a plan based on the features and functionality you need and the pricing tiers. The basic Essential plan is more than enough to get started with an automated phone system for small businesses, and you can scale as you grow.
You will have features like:
- Unlimited voice calls
- Toll Free Numbers, Unlimited Internet Fax
- Video meetings , with up to 45 minutes and 250 participants
- Create notes about contacts and calls
- Chat messages for team collaboration
- Calendar and meeting scheduling
- Contacts and Calendar, Google and Outlook integrations
- Contact management, up to 500 shared contacts
You can also request a demo before signing up to make sure this service is right for you.
When you sign up, you’ll have the option to select a new business phone number or connect an existing number to your Nextiva account.
Once setup is complete, you can use this number to make and receive calls on multiple devices.
Now, to set up the auto attendant phone system on your website, log in to your Nextiva account. On the left taskbar, select the Communication tab » Phone System .
This will open a new page where you will see more options for your phone system. Select the Call Flows tab here. This will allow you to set up an automated phone answering system for small businesses.
You can then select the Create New Flow button to start setting up the auto-attendant feature.
When you’re just getting started, you can start from scratch . Once you’ve created call flows and saved them as templates, you’ll see them here.
Nextiva lets you add a name to this call flow so you can easily remember which one to select later. On the right side, you’ll see a phone icon.
When you click on this icon, you’ll have phone number united states of america the option to enter your company’s phone number. You can even add extensions and other numbers here if you want callers to connect directly with different departments or teams.